Department of Service Management Hosts the 3rd KAUSM Academic Conference
- 2025-06-11
The Graduate School’s Department of Service Management held the 3rd KAUSM (Korea Aerospace University Service Management) Academic Conference on June 5 at the Aerospace Center.
This regular event, held each semester, is one of the department’s flagship programs designed to strengthen the global research capabilities of international students and promote academic exchange.
This year’s conference saw a record-high participation of 20 students, including international students from Uzbekistan, marking the largest turnout in the department’s history.
Participants selected research topics and developed research models over the course of the semester, ultimately presenting high-quality research outcomes through a structured process.
The department has also provided continuous support to help international students balance Korean language learning and academic research, enabling their steady involvement in the program.
The presentation topics covered a wide range of key issues in the field of service management.
Subjects included: job stress and job satisfaction; service quality and customer loyalty; consumer behavior and marketing effectiveness; cabin safety and passenger experience; and factors influencing airport choice and shopping behavior—spanning both practical and theoretical areas of study.
The event also featured a moment to foster a sense of belonging within the department community. International students had the opportunity to experience warm aspects of Korean culture by sharing traditional rice cakes and refreshments prepared as a special welcome by the department.
Undergraduate students who attended the event showed great interest in the graduate-level research presentations by their seniors, gaining inspiration and motivation to pursue further academic studies.
In addition to hosting this on-campus academic conference, the Department of Service Management at Korea Aerospace University has actively participated in various external academic events—such as the Korean Association of Aviation Management, the Korean Society for Aviation Operation, and the Korean Association of Production and Operations Management—accumulating research achievements and strengthening its academic network.
Notably, as the only department in Korea exclusively for international students in this field, it holds its own academic conference every semester, working to enhance its unique identity and academic brand.
Professor Soo Kyung Lee, Head of the Department of Service Management, stated,
“The Department of Service Management aims to cultivate managers and researchers for the broader hospitality industry, including the aviation service sector. Many of our graduates are now serving as professors at universities in their home countries.”
She emphasized, “The KAUSM Academic Conference is more than just a platform for presenting research. It is a meaningful opportunity for students to engage in self-directed research and develop their academic capabilities. It also serves as a key program that contributes to the department’s globalization, enhances the university’s reputation, and strengthens the alumni network.”
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